- 25 Courses | 9h 33m 33s
- 5 Books | 49m
- 5 Audiobooks | 1h 23m 15s
Teamwork and Collaboration
Making a real, positive difference on a team is not necessarily about showing team leadership. Even if your role doesn’t involve managing teams, you can still make an important contribution by being a strong team member. Learn more about teamwork and collaboration.
- 4 Courses | 1h 33m 31s
- 1 Book | 9m
- 1 Audiobook | 11m 57s
Customer Service Skills
Customer service continues to become a strategic imperative for most organizations today. CSR Professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Learn more about Customer Service skills.
- 5 Courses | 2h 27m 33s
- 1 Book | 10m
- 1 Audiobook | 20m 49s
Effectively communicating with customers is essential to the success of any customer-oriented business. Adapting to the different communication styles and emotions of customers will help you build customer relationships through better customer conversations. Learn more about communication skills.
- 5 Courses | 1h 37m 37s
- 1 Book | 11m
- 1 Audiobook | 14m 25s
Managing Up & Across
Managing up can be a real challenge and requires an appreciation for management's perspective. Learn more about managing up and across.
- 5 Courses | 2h 11s
- 1 Book | 9m
- 1 Audiobook | 16m 58s
Organization Skills & Time Management
No one can add an extra hour to the day to get more done. But anyone can make better use of the 24 hours you do have by becoming more effective at time management. All it takes is deciding to seize control of your own time, and then taking small steps in the right direction. Learn more about organization skills and time management.
- 6 Courses | 1h 54m 41s
- 1 Book | 10m
- 1 Audiobook | 19m 6s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS
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Book SummaryThe Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues
Book SummaryCustomer Service Training 101: Quick and Easy Techniques That Get Great Results, Second Edition
Book SummaryThink on Your Feet: Tips and Tricks to Improve Your Impromptu Communication Skills on the Job
Book SummaryLead Your Boss: The Subtle Art of Managing Up
Book SummaryOrganizing for Success, Second Edition
Audiobook SummaryYes, And: How Improvisation Reverses "No, But" Thinking and Improves Creativity and Collaboration
Audiobook SummaryExceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Audiobook SummaryDoesn't Hurt to Ask: Using the Power of Questions to Communicate, Connect, and Persuade
Audiobook SummaryThe High Potential's Advantage: Get Noticed, Impress Your Bosses, and Become a Top Leader
Audiobook SummaryThe Inefficiency Assassin: Time Management Tactics for Working Smarter, Not Longer