雷火电竞直播新版官网

3 Courses | 1h 13m 47s
9 Books | 59h 52m
10 Audiobooks | 33h 33m 6s

Conflict in teams can result in both positive and negative outcomes. Discover ways to manage conflict within teams. While conflicts are inevitable, if they are left unresolved, conflicts can quickly impact employee morale and productivity. Learn the basic conflict management skills you'll need to resolve problems.

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Confronting Workplace Conflict

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Confronting Workplace Conflict

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Finding Your Conflict Style

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Confronting Workplace Conflict

Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It's how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work. In this course, you'll learn some of the major sources of workplace conflict. You'll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.

6 videos | 24m Assessment Badge PMI PDU

Resolving Workplace Conflict

A conflict-free life is the stuff of dreams. But the world doesn't work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations. In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. Additionally, you'll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.

7 videos | 24m Assessment Badge PMI PDU

Handling Team Conflict

Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll discover best practice approaches to dealing with conflict. You'll also explore the tenets of principled negotiation in managing conflict. Finally, you'll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.

8 videos | 24m Assessment Badge PMI PDU

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BOOKS INCLUDED

Book Summary

Optimal Outcomes: Free Yourself from Conflict at Work, at Home, and in Life

In Optimal Outcomes, author Jennifer Goldman-Wetzler explores unhealthy patterns of conflict and presents practical steps and tools to rid yourself of its presence in your life. In this Review, we discuss the salient points of the book based on our interpretation of its contents.

8m By Jennifer Goldman-Wetzler

Book Summary

Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.

In Dare to Lead, author Brené Brown effortlessly outlines the skills that underpin courageous leadership and shows how being vulnerable can actually help you on your way to leadership excellence. In this Review, we discuss the salient points of the book based on our interpretation of its contents.

8m By Brené Brown

Book

50 Activities for Conflict Resolution

A practical source to help professionals acquire skills to resolve workplace conflicts--or train others to do so.

1h 27m By Jonamay Lambert, Selma Myers

Book

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes

Taking a theory-to-practice approach, this hands-on book provides managers with a knowledge base and a set of skill-building opportunities so they can reclaim their time and make their workplaces enjoyable, productive, mutually supportive environments where people want to work.

8h 51m By Susan S. Raines

Book

The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships

By exploring what mediation is, why it is necessary and how it works, this book analyzes the reasons for conflict and suggests useful everyday communication skills to help defuse anger or aggression.

3h 28m By Marcelas Guyler, Nora Doherty

Book

The Handbook of Conflict Resolution: Theory and Practice, Third Edition

Written for professionals and students in the wide variety of conflict resolution fields, this essential resource offers clear directions for creating constructive solutions to challenging interpersonal, intergroup, and international conflict.

26h By Eric C. Marcus, Morton Deutsch, Peter T. Coleman

Book

The Conflict Resolution Toolbox: Models & Maps for Analyzing, Diagnosing, and Resolving Conflict

Bridging the gap between theory and practice, this step-by-step guide shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face.

3h 31m By Gary Furlong

Book

The Mediation Process: Practical Strategies for Resolving Conflict, Fourth Edition

Expanded and revised to keep pace with developments in the field, this expert's guide includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.

13h 5m By Christopher W. Moore

Book

How to Manage Conflict in the Organization, Second Edition

Filled with the strategies, tactics and insights you need to gain control of tough conflict situations, this course guide will help you transform conflict into a positive, productive force by applying the proven techniques of principled negotiation.

3h 14m By Gregg Lee Carter, Joseph F. Byrnes

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AUDIOBOOKS INCLUDED

Audiobook Summary

Divide or Conquer: How Great Teams Turn Conflict Into Strength

In Divide or Conquer, author Diana McLain Smith offers a pragmatic outlook and the tools needed to help you get your relationships back on track when they go off course. In this Review, we discuss the salient points of the book based on our interpretation of its contents.

10m 36s By Diana McLain Smith

Audiobook Summary

Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus

Why Great Leaders Don't Take Yes for an Answer delivers insightful lessons about genuine team leadership and rising above adversities in the modern world. In this Review, we discuss the salient points of the book based on our interpretation of its contents.

12m 25s By Michael A. Roberto

Audiobook Summary

Capitalizing on Conflict: Strategies and Practices for Turning Conflict to Synergy in Organizations

Capitalizing on Conflict offers useful insights to the role management must play in effectively resolving conflict in the workplace. In this Review, we discuss the salient points of the book based on our interpretation of its contents.

10m 22s By James W. Gibson, Kirk Blackard

Audiobook Summary

Managing Conflict: A Practical Guide to Resolution in the Workplace

In Managing Conflict, author David Liddle explores a practical, people-oriented approach to resolving discord in your organization. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.

21m 38s By David Liddle

Audiobook Summary

Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships

Managing Conflict at Work examines the workings of conflict management, with a view to creating a happier and more productive workforce. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.

21m 9s By Clive Johnson, Jackie Keddy

Audiobook

Easy to Love, Difficult to Discipline: The 7 Basic Skills for Turning Conflict into Cooperation

This audio edition explains that how we discipline ourselves is ultimately how we discipline our children.

9h 23m 37s By Becky A. Bailey

Audiobook

The Elephant in the Boardroom: How Leaders Use and Manage Conflict to Reach Greater Levels of Success

This audio edition explores the unique and challenging relationship that leaders have with conflict, and offers the know-how needed to use conflict as the engine of innovation and creativity.

6h 7m 46s By Edgar Papke

Audiobook

The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation, and Value

This audio edition argues that carefully created and managed tensions in the workplace can drive performance.

6h 6m 37s By Damon Beyer, Saj-nicole Joni

Audiobook

Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust

This audio edition reveals a new approach to collaboration that embraces discord, experimentation, and genuine cocreation.

3h 30m 5s By Adam Kahane

Audiobook

The Anatomy of Peace: Resolving the Heart of Conflict, Expanded Second Edition

This audio edition shows the way to transform personal, professional, and global conflicts, even when war is upon us.

7h 8m 51s By The Arbinger Institute

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CHANNEL Managing & Developing People

CHANNEL Setting and Managing Priorities

CHANNEL Dealing with Conflict

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雷火电竞直播新版官网

GETTING STARTED

COURSES INCLUDED

EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES

BOOKS INCLUDED

AUDIOBOOKS INCLUDED

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