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The days of showing up at the office or shopfloor 9-to-5, five days a week, ended for many of us long before the pandemic arrived. Covid accelerated a transformation in where and when we work that was already well underway. A team leader in the 21st century will need to prepare for the future of work by learning to lead hybrid teams, which include a mix of remote and onsite workers, often on different schedules. In this course, you'll learn about becoming a human-centered manager who can build a sense of community in a group of individuals separated by space and time. You'll see how inequities can arise in hybrid teams, and how to avoid them. You'll learn tools and techniques for improving collaboration among physically separated workers. Finally, you'll explore strategies for maintaining high productivity and performance on hybrid teams.

When you're in a customer-facing role in a virtual or hybrid work environment and you can't interact with your customers in person, how can you establish rapport, build a relationship, and get them to trust you? In this course, you'll explore the skills and strategies to bridge the virtual divide and find meaningful ways to reach out to customers, strengthen existing customer ties, and build new ones. You'll learn how vital it is to make these human connections, and what personal qualities will enable that to happen. You'll discover how to meet your customers and really get to know them in a virtual environment, and how - and when - to use different communication channels most effectively to create real human connections. You'll also learn how to reach out effectively to create valuable touch points that customers will appreciate.

Virtual presentations are intrinsically a little awkward. There's less audience response, it's harder to get a read on how your audience is responding to you, and making eye contact is problematic. It's easy to forget that even when you can't see everyone, they're listening, and they need your attention. All of these can increase a presenter's anxiety, but it doesn't have to be that way. In this course, you'll learn how presenting virtually can increase your reach and bridge differences, the ways in which presenting virtually is similar to--and different from--presenting face-to-face, and how to set the virtual stage for success. You'll discover behavioral strategies to make virtual presentations come alive, and how to plan your presentations for the unique challenges of remote presenting. And you'll also explore techniques, both technological and personal, that can ensure that every virtual presentation you give is better than the one before.